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RULES ON THE CARRIAGE

Registration and boarding

Passengers must present themselves at registration desk two hours before the scheduled time of departure. Registration of passengers ends 45 minutes before the scheduled time of departure. If the passenger fails to appear at the registration desk before the end of the deadline or fails to submit at the counter necessary documents fulfilling the journey, the same can not travel.

Passengers must be present at the boarding gate no later than the deadline set at check-in.

Right of refusal of carriage

At any time during the registration and boarding, the carrier may refuse carriage of passengers and their baggage if there is or is likely to occur one or more of the following cases:

  1. The passenger does not comply with current legislation.
  2. The carriage of the passenger and / or his baggage might endanger the security, safety, comfort and convenience of passengers or crew, especially if the traveler uses intimidation, behaves provocatively and using insulting or abusive language to the crew.
  3. Physical or mental condition of the passenger, including conditions caused by alcohol or drugs, or medication could pose a danger or risk to him, other passengers, crew or property.
  4. The passenger breached security, order and / or discipline at check-in.
  5. The passenger refused to undergo security checks or refused to provide documentation of their identity.
  6. The passenger: does not possess valid travel documents.

Special assistance

  1. Upon receipt for transport of unaccompanied children, passengers with reduced mobility, pregnant women and people with diseases or other person who requires special assistance, requires the prior consent of the carrier. For people with difficulty moving to preserve places which facilitate embarkation and disembarkation, as well as getting up during the flight. Booking these places, as well as accompanying persons shall be without charge. Children, the sick and disabled are not checked in emergency exit areas. Mothers with children check in rows 1-5.
  2. When transporting a sick or injured person requires the availability of a certificate of fitness for flight (MEDA) by a specialist doctor and availability of seating capacity. Electric wheel chairs with dry batteries (batteries) are transported if: 1 / battery is installed permanently wheelchair.2 / battery terminals are izolated.3 / cable connections are isolated from the battery.
  3. Do not take a trip to newborn babies up to 1 month. Babies (up to 2 years) are not entitled to their own seat. They travel in the lap of their parent / guardian or person accompanying them.Children aged between 5 and 12 years. can travel as unaccompanied, provided that the airline is notified in advance and confirmed their journey. Information about the person who will meet the child at the airport of destination of the trip must be submitted at check-in desk. The parent / guardian or the person who sent the child must wait at the airport until the departure of the aircraft.
  4. Children aged between 5 and 12 years. can travel as unaccompanied, provided that the airline is notified in advance and confirmed their journey. Information about the person who will meet the child at the airport of destination of the trip must be submitted at check-in desk. The parent / guardian or the person who sent the child must wait at the airport until the departure of the aircraft.
  5. The availability of special meals is checked and stated previously.

Luggage

  1. Free Baggage Allowance
    All tickets (including children’s and baby’s) grant the right to transport 15 kg. luggage without having to pay any additional amount. Strollers and child seats are transported free, well-packaged and provided with a label in the baggage compartments of the aircraft.
  2. Hand Luggage
    It is allowed the carriage of only one piece of hand luggage weighing up to 5 kg. and with maximum dimensions 55/40/20 cm. It is strictly forbidden in hand luggage have a sharp and cutting objects. Liquids in hand luggage must be in individual containers of not more than 100ml each and placed in a transparent envelope self adhesive and reusable. The total quantity of liquids in hand luggage can not be more than 1l. Authorized to transport liquids are:
    • Water, drinks, soups, syrups
    • Creams, lotions, oils, perfumes
    • Toothpaste, other pastes
    • Makeup
    • Gels, including hair and shower gel
    • Soaps, medicines, dietary and baby food for use during the journey

High Importance:

3.Checked baggage

You must not include in your checked baggage fragile or perishable items or items of special value such as:

4.Prohibited Items

Passengers should not include these items in your luggage:

a.Items that could endanger the aircraft, persons or property on board such as those set out in the Regulations for dangerous goods. The International Civil Aviation Organization (ICAO) and International Air Transport Association (IATA) and according to the current regulations of the carrier (further information from the carrier is available upon request). These items include: explosives, pressurized gas, oxidizing, radioactive or magnetic substances, flammable substances, toxic chemicals, liquids of any kind (except for liquids contained in hand luggage and intended for personal use by passenger during his trip).

b.Firearms and ammunition other than those intended for hunting or sport which, to be accepted as checked baggage must be unloaded, be suitably packed and have the safety catch. The carriage of ammunition is subject to regulation by the ICAO and IATA dangerous goods.

c.Cutting weapons, stabbing weapons and aerosols that can be used for attack or defense;

d.Antique weapons, swords, knives and other weapons of this type. This item can be transported in the cabin under any circumstances. However, they can be accepted as checked baggage at the discretion of the carrier;

e.Perishable goods, money, currency, jewelry, artwork, precious metals, silverware, securities or other valuables, expensive clothes, optical or photographic equipment, computers, electronic and / or telecommunications equipment or appliances, musical instruments, passports and identity papers, keys, samples, business documents, manuscripts or deeds, whether individualized or fungible, etc .;

f.Live animals, except pets and subject to the provisions of this Article.

The carrier also has the right to be exempt from liability for damages incurred as a result of the nature or defect specific to a luggage.

5.Right to Refuse Carriage

    a.At any embarkation or intermediate point, the carrier may, for reasons of security and / or safety, to refuse to carry as luggage items specified above, or to refuse to continue carrying them, if they are found during the journey. The carrier is not obliged to store luggage and / or objects that refuse to transport.


    b.Carrier may refuse to transport any item as baggage because of its size, shape, weight, content, configuration, nature or its unpleasant odor or for technical and other reasons, safety reasons or to preserve the comfort and convenience of passengers.

    c.Carrier may refuse to transport luggage, if it considers that it is poorly packaged or is not placed in a suitable container. Information on packing and unsuitable containers is available upon request


    6.Right of search

    1. For reasons of security and safety, the carrier can ask the passenger to undergo a thorough inspection – they and / or their baggage – through a search or any type of scan, whether using X-rays or otherwise. If the passenger is not available, luggage may be scanned or searched in their absence, in order to ascertain whether it contains items, or any arms or ammunition that were not presented. If a passenger refuses to comply with these requests, the carrier may refuse carriage of the passenger and his luggage. If scanning damaged luggage and contents thereof or cause damage, the carrier shall not be liable unless the damage was caused by the fault of the carrier or its negligence.
    2. Transportation of animals
      The carriage of animals is subject to the express permission of the carrier at the time of booking.
      The carrier may agree to transport animals of passengers if the requirements for the health of the animal are met and required documents are submitted to border and customs authorities.
      • Dogs and cats up to 8 kg (including cage / bag) can fly in the cabin.
      • АIf accepted as baggage, the animal and its cage will not be included in the free luggage and are excess baggage for which the passenger must pay the appropriate fee.
      • Carriage of guide dogs and their container that accompany Passengers with Reduced Mobility will be carried freely, in addition to the regular free baggage allowance, in accordance with the carrier, which are available upon request.
      • Cage with the animal is placed on the floor. Cell with maximum dimensions 55/40/23 cm must be purchased from specialty stores in order to provide the necessary comfort for the animal; it must be lockable and not create conditions for littering around.
      • Birds, rabbits, hamsters or guinea pigs are not accepted for carriage. Passengers may transport one pet in the cabin.
      Completely responsibility of the passenger is to obtain and submit all documents required by the authorities of the destination or transit country. The carrier will not agree to carry animals that do not have the necessary documents. In the event of fraud or the absence or invalidity of the required documents, the carrier assumes no responsibility for any injuries, losses, delays, illnesses or death of animals, unless due to error or negligence by the carrier. Passengers who travel with such animals must reimburse the fines, loss, compensation and all other expenses incurred due to the specific situation.
    3. Customs restrictions
      Regulation (EC) № 1889/2005 of the European Parliament and the current Bulgarian legislation sets the following limits:
      • Local and foreign individuals exporting or importing cash in the amount of 10,000 or more (or the equivalent in Bulgarian Lev or another currency), as required fill a currency declaration.
      • When exporting amounts over 25,000 Lev (or its equivalent in another currency) from individuals required document from the NRA for not declaring taxes and origin of the money.
      • Local and foreign individuals can be freely imported, jewelry and accessories made of gold and platinum – up to 60 g., Jewelry and accessories made of silver – up to 300 g., gold ingots and gold coins – up to 37 grams.
      Passengers arriving from outside the EU is allowed duty free import for personal use every traveler to the following amounts:
      • Tobacco: 200 cigarettes or 100 cigarillos / cigars with max weight 3 g. Each or 50 cigars ili250 city. Pipe tobacco
      • Alcoholic beverages: beverages with an alcohol content over 22% – 1 l., Drinks with an alcohol content no higher than 22% sparkling wines, liqueur wines – 2L., Perfumes – 50 g., Toilet waters – 0. 25 liters.


    7.Claims for late, lost or damaged luggage

    DAMAGED LUGGAGE

    In case of damaged baggage or partial loss of the contents of the baggage you must report upon your arrival to the 'Baggage Claim' department at the respective airport and before passing the customs control, where a Damage Report will be prepared.For the purpose of clarification, the procedure for repair of your damaged baggage requires you to submit a written inquiry to the airline at e-mail: claim@airvk-bg.net. You need to submit a scanned Damage report, within 7 days of issuance of the Damager report. Once we receive your documents, at the discretion of the airline, you will be asked to send the damaged baggage to the address we have specified. Accordingly, the luggage will be sent to a repair shop.


    Claims must be accompanied by the following original / scanned documents within 7 days from the date on which the baggage was placed at the passenger's disposal:

     

     The airline does not restore missing parts of suitcases- wheels and handles and does not accept to repair, worn and damaged baggage, caused by improper and unauthorized personal use. 

    The carrier is not liable for superficial damages arising from the normal handling of registered handed over luggage, such as:

    Send us documentation in our Claim Form.

    Delayed baggage / Lost Luggage

    Subject to prohibition, restrictions and specific control:

    In the countries of the European Community banned the import of products of animal origin, unless they are presented for veterinary inspection at a border inspection post – this is in connection with the threat of foot and mouth disease and other infectious diseases of livestock. For more detailed information – Regulation of 01.05.2009 of the European Commission.

    Baggage claims

    63, Shipchenski Prohod Blvd., 1574, Sofia, Bulgaria office@airvk-bg.net +359 2 971 28 87 + 359 2 971 28 64
     

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    PRIVACY STATEMENT


    I. Name and address of the Controller:

    The Controller within the meaning of the General Regulation on Personal Data Protection (OJ 679/2016), hereinafter referred to as the "Regulation", in the EU Member States and other provisions of domestic law is:
    „A L K“ AD, UIC 202361478
    Bulgaria
    Address: 63, Shipchenski Prohod Blvd., Sofia, 1574
    Email: office@airvk-bg.net
    Phone: +359 2 971 28 87
    Website: www.airvk-bg.net/


    II. Name and address of the Data Protection Officer

    If you have any questions regarding the use of your personal data or you wish to exercise your rights as a data subject, please contact the Data Protection Officer of the Company at:
    Name: Lora Rumenova Koleva
    Address: 63, Shipchenski Prohod Blvd., Sofia, 1574
    Email: dataprivacy@airvk-bg.net
    Phone: 00359 878 698 372


    III. General information on personal data processing

    1. Scope of personal data processing.
    In the field of air transportation, the submission and use of personal data, the processing of personal data is necessary both for the fulfillment of the legal obligations of the parties to the legal relations and for the proper and full implementation of the subject of the contracts we conclude. Without such personal data, the airline could not ensure the full and lawful performance of its obligations as a Carrier, or protect the interests of the data subjects.


    2. Objectives and grounds for processing:

    2.1. We declare that the collected personal data will only be used for the following purposes:


    - Pre-contractual and ongoing identification;
    - Implementation of rights and obligations under and in connection with a contract;
    - Settlement of disputes - out-of-court and judicial;
    - Marketing purposes (in case you have given your explicit consent);
    - Prevention and enforcement of measures against terrorist financing and "money laundering"; - Statistics, reports and references relating to the specific contract;
    - Prevention of fraud and misuse of personal data;
    - Legal obligations to submit data to supervisory, judicial, regulatory, public authorities;
    - Administrative services for the abovementioned purposes;

    ALK AD does not carry out automated decision-making processes, including profiling, which, for the purposes of the Regulation, consists of any form of automated processing of personal data to assess the personal aspects of an individual, in particular the analysis or predicting different aspects relevant to the performance of the data subject, its economic condition, health, personal preferences or interests, reliability or behavior, location or movements, when it produces legal effects with respect to the person or affects him equally significantly.
    If we need to use your personal data for a new purpose that is not covered by this Statement, we will present a new one to you and, if necessary, will require your prior consent for the new processing.


    2.2. Grounds for processing:

    - If we obtain the data subject`s consent with respect to some of the above purposes, then Art. 6 (1) (a) of the Regulation entitles us to process the specified data;
    - When processing personal data that is necessary to complete a contract, to which the person concerned is a party. The Company acts on a contractual basis under Art. 6 (1) (b) of the Regulation. This also applies to the processing procedures necessary to complete pre-contractual measures;
    - If we need to process personal data to satisfy a legal obligation applicable to our company - Art. 6 (1) (c) of the Regulation;
    - If the vital interests of the person concerned or of another individual require the processing of personal data - Art. 6 (1) (d) of the Regulation;
    - If the processing is necessary for the execution of a public service task or in the exercise of official powers vested in the controller - Art. 6 (1) (e) of the Regulation;
    - If processing is necessary for the legitimate interests of the controller or of a third party, except where the interests or fundamental rights and freedoms of the data subject that require the protection of personal data, have particular priority over such interests, especially where the data subject is a child - Art. 6, item 1. (f) of the Regulation;

    IV. What personal data do we collect and use

    Only the personal data required for the purposes specified in point III, namely:

    1. "General" or "Ordinary" personal data we process:

    - First, middle and family name;
    - PIN, PNF or another official and universal classification;
    - Nationality;
    - Permanent, current address, mailing address ;
    - Email;
    - Phone number;
    - Vehicle registration data;
    - Data relating to the data subject`s exercise of rights;
    - IP address;


    2. Category "Special" or "Sensitive" personal data:

    - Health data;
    - Data on racial and ethnic origin;
    In case of processing of "Special" or resp. "Sensitive" data, we need the explicit consent of the data subject.


    V. Sources of information

    In retrieving the information, the Company uses the following sources:
    - Publicly available sources;
    - Information provided by the data subject on a physical medium or presented orally, in writing or electronically;
    - Information provided under a contract with another Personal Data Controller, in our capacity as Processor;


    VI. Organizations / individuals who may receive your personal information

    In certain cases, in order to achieve the purposes set out in point III, we may need to provide your personal data to:
    1. State regulatory and other bodies - NRA, MoI, CPDP, FSC, court, prosecutor`s office, investigative bodies, etc.;
    2. External experts involved in servicing and / or implementing the rights and obligations under the contract concluded with you;
    3. All authorized employees of "A L K" AD, whose position allows processing of personal data;;
    4. All organizations and individuals who need the information provided to achieve the contractual objectives;
    All third parties, who may in certain cases, receive your data will be specifically required to keep and process the data in accordance with the requirements of the Regulation and, where applicable, the Personal Data Protection Act and the relevant bylaws.
    The Company declares that it does not intend to provide your personal data to third parties outside the EU. In the event of a need for such disclosure, it will be performed in compliance with the requirements of the Regulation, subject to all safety measures and procedures approved in the Company

    VII. Data storage period

    "A L K" AD will store your personal data for a period not longer than the statutory or contractual term, and the data will be stored in compliance with all requirements of the Regulation. You may read more about how we will use and store your personal data on our website: http://www.airvk-bg.net/, where you will find the Company Data Protection Policy describing the processes and the conditions for the use and storage of personal data, as well as the Information Communications under Art. 13 and Art. 14 of the Regulation.


    VIII. Your rights as a data subject

    At any time while we store or process your personal information, you have the following rights:
    • you have the right to request a copy of your personal data from "A L K" AD and the right of access to your personal data at any time;
    • You have the right to request ALK AD to provide you with your personal data in a form convenient for transfer to another personal data controller or request that we transfer such data without creating any hindrance;
    • You have the right to ask A L K AD to rectify without undue delay your inaccurate personal data or data that is not up to date;
    • You have the right to request from A L K AD your personal data to be erased without undue delay on any of the following grounds:
    o such personal data are no longer needed for the purposes for which they were collected;
    o when you have withdrawn your consent;
    o when you have objected to the processing,
    o when processing is unlawful;
    o where personal data must be erased in order to comply with a legal obligation under a EU law or the law of a Member State that applies to us as a data controller;
    o когато личните данни са били събрани във връзка с предлагането на услуги на информационното общество.

    We may refuse to delete your personal data for the following reasons:
    o for the exercise of the right to freedom of expression and the right to information;
    o to comply with a legal obligation on our part or to carry out a task in the public interest,
    o for reasons of public interest in the field of public health
    • for archiving purposes in the public interest, for scientific or historical research or for statistical purposes, insofar as erasure is likely to make it impossible or seriously hinder the attainment of the purposes of such processing; or for the establishment, exercise or protection of legal claims
    • You have the right to request A L K AD to restrict the processing of your personal data, in which case the data will only be stored but not processed. Our refusal to comply will be explicit and sent in writing, and we are obliged to state the legitimate reason for such refusal
    • You have the right to withdraw your consent to the processing of your personal data at any time with a separate request addressed to the controller
    • You have the right to object to certain types of processing, such as direct marketing (unsolicited advertising messages);
    • You have the right to object to automated processing, including profiling;
    • You have the right not to be the subject to a decision based solely on automated processing, including profiling;

    • If we need to use your personal data for a new purpose not covered by this privacy statement, we will provide you with a new privacy statement and, when and where necessary, we will ask for your prior consent for the new processing

    All of the above requests will be forwarded, if there is a third party (recipients, including outside the EU and international organizations) in the processing of your personal data.
    You have the right to file a complaint directly with the supervisory body. The competent authority is the Commission for Personal Data Protection, address: Sofia 1592, 2 "Prof. Tsvetan Lazarov" Blvd. (www.cpdp.bg).
    If you wish to file a complaint relating to the processing of your personal data via ALK AD, you can do so at the contact details of ALK AD or directly to the Data Protection Officer (the abovementioned contact info.) You can read more about how and why we use your data here: http://www.airvk-bg.net/